Refund policy
You may return or exchange products purchased from Aurelle & Liora under the following conditions:
Eligibility
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Requests must be made within 100 days of delivery.
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Items must be in original condition and packaging.
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Exchanges are subject to product availability.
Process
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Request a return authorization by contacting contact@aurelleandliora.com.
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Once inspected, we will confirm acceptance and proceed with the exchange or refund.
Costs
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Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Refund
At Aurelle & Liora, we strive for full customer satisfaction. If you are not satisfied with your purchase, you may request a refund under the following terms:
Refund Conditions
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Refund requests must be made within 100 days of receiving the product (in accordance with the EU Consumer Rights Directive 2011/83/EU).
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The product must be unused, in its original packaging, and in the same condition as delivered.
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Certain products (personalized items, intimate goods, or perishable goods) may not be eligible.
Refund Process
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Contact us at care@aurelleandliora.com
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Once the return is received and inspected, you will be notified of approval or rejection.
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Approved refunds will be processed to the original payment method within 14 days.